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Frequently Asked Questions

What types of payment do you accept?
Currently we only accept PayPal as a payment option, but PayPal accepts all sorts of different payment options.

How much does shipping cost?
Smackk uses UPS to handle our shipping. Shipping rates are standard per customer and are calculated based on item weight and handling costs.

Do you ship internationally?
Currently, Smackk only ships within the United States.

Will I get a tracking number for my order?
Most orders do get tracking numbers, and they will be sent via e-mail after the purchase has been shipped.

When will I get my order?
Domestic orders usually arrive within 5-7 business days after items have been shipped. Use the tracking number for actual delivery times.

What if I placed an order, but realized my address is incorrect?
Please contact us as soon as possible with any address changes. We will email you back letting you know we accepted your address change. If your order ships before you are able to email us, no refunds will be given for lost packages.

Do you offer wholesale pricing?
Smackk does offer wholesale pricing to businesses interested in carrying our products. Please contact us regarding which products you would like to wholesale and how many of those items you would like to order.

Why haven’t I received my order confirmation email?
You should have received a confirmation e-mail from PayPal after placing an order. An additional e-mail from Smackk will be sent to your PayPal e-mail address to confirm we received your order and then a final email to inform you that your item has been shipped. If you did not receive any of these e-mails, please contact us immediately.

What if I have a question that wasn’t answered here?
Please give us a smackk using the contact us page.

Returns & Refunds

Will I be able to get a refund or return my items to make an exchange?
Smackk does accept returns, but they must be returned to us at your cost. Please contact us regarding any refunds or returns/exchanges within 10 business days of receiving your order.